Return & Refund Policy

At Eliza Rue Co., we want you to love your purchase and your experience with us.

Due to the fragile nature of our glassware and the limited nature of some collections, all sales are currently final. However, customer satisfaction is incredibly important to us.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at hello@elizarueco.com with:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the issue and work with you to provide a replacement or appropriate resolution when applicable.

Order Issues

If you experience any issues with your order, please reach out to us directly. We are always happy to help and will do our best to resolve concerns quickly and thoughtfully.

Thank you for supporting Eliza Rue Co. and allowing us to be part of your sweetest moments ✨